Introduction

These Terms and Conditions (the “Terms”) govern your access to and use of the online casino and sports betting services offered under the brand name “Mostbet” (“Mostbet”, “we”, “us”, or “our”). By creating an account, visiting the website, using any of our mobile applications, or participating in any games, Slots, or betting activities made available by Mostbet, you acknowledge that you have read, understood, and agreed to be bound by these Terms. These Terms constitute a legally binding agreement between you and Mostbet, and they apply to all aspects of your relationship with us, including account registration, deposits, withdrawals, bonuses, gameplay, responsible gambling measures, and dispute resolution. If you do not agree with any provision of these Terms, you must immediately stop using our services and refrain from opening an account or placing any bets. It is your responsibility to review these Terms regularly, as we may update or amend them from time to time to reflect changes in law, regulatory requirements, or our business operations. Continued use of our services after such changes come into effect will be deemed your acceptance of the revised Terms, and you will be bound by them from the date they are published on the website.

The services provided by Mostbet are intended solely for personal entertainment and lawful recreational purposes. We do not provide financial, investment, or professional advice of any kind, and you should never consider your use of our services as a source of income or financial gain. Gambling involves the risk of losing money, and you must not gamble with funds you cannot afford to lose, especially in a context like Bangladesh where financial security for you and your family may be a priority. You are solely responsible for understanding and complying with any applicable local laws in your jurisdiction, including the legal status of online gambling activities. We do not guarantee that our services are lawful in your country or region, and your access to Mostbet does not constitute an offer or solicitation where such activities are illegal.

Acceptance of Terms

By using any part of the Mostbet platform, including visiting our website, registering an account, or taking part in any casino, Slots, or betting activities, you expressly acknowledge and agree that you are bound by these Terms and any additional rules or policies that we may publish from time to time. Acceptance of the Terms is mandatory for all users, and you are deemed to have accepted them at the moment you tick the relevant checkbox during registration, or at the moment you first start using the services, whichever occurs earlier. You confirm that you have carefully read these Terms, fully understood their content, and sought independent legal advice if needed before agreeing. If you disagree with any of the provisions or are unsure about your legal position under the laws of Bangladesh or your current place of residence, you must not proceed with registration, deposits, or gameplay, and should instead cease using the site immediately.

We reserve the right to amend, modify, or supplement these Terms at any time, at our sole discretion. Where changes are material and significantly impact your rights or obligations, we will endeavour to provide notice by publishing the updated Terms on the website and, when feasible, by sending an email notification to the address registered on your account. It remains your responsibility to check the Terms periodically to stay informed about updates. Any continued use of the services following the publication of updated Terms will constitute your acceptance of such changes, and you will be bound by them from that date. If you do not accept any updated Terms, your only remedy is to stop using the services and request closure of your account in accordance with these Terms.

Eligibility & Age Restriction (18+ only)

Access to and use of the Mostbet services is strictly limited to individuals who are at least 18 years of age or the legal age of majority in their jurisdiction, whichever is higher. By registering an account and using our services, you confirm and warrant that you meet the minimum age requirement and that you have full legal capacity to enter into binding contracts under applicable law. We take age verification and youth protection extremely seriously, especially considering the vulnerabilities of young people in Bangladesh and other regions where access to digital services is widespread. Under no circumstances may minors or persons under the age of 18 participate in any real-money gambling, casino, Slots, or betting activities on our platform. Any use of the services by a minor is strictly prohibited and constitutes a material breach of these Terms.

Mostbet reserves the right to request documentary proof of age and identity at any time, including but not limited to government-issued photo identification, proof of address, and other verification documents. Failure to provide satisfactory evidence of age and identity may result in temporary suspension or permanent closure of your account, as well as forfeiture of funds where required by applicable law or regulation. If we discover or reasonably suspect that an account has been opened or used by a minor, we will immediately close the account, cancel all bets and winnings, and take steps to return any deposits, subject to any legal or regulatory obligations. Parents, guardians, or other responsible adults who allow minors to access their devices or payment methods have a duty to ensure that they do not gain access to gambling services, and we strongly recommend the use of parental control and device restriction tools.

We highlight that early exposure to gambling can pose serious risks for young people, including the development of problem gambling behaviours, financial harm, and negative impacts on education, mental health, and family wellbeing. Our responsible gambling policies are designed to reduce these risks, but effective prevention requires cooperation from players, families, and the wider community. By accepting these Terms, you agree to support our efforts to prevent underage gambling, including reporting any suspected accounts belonging to minors and refraining from sharing your account details with anyone else.

Account Registration

To access the full range of Mostbet services, including deposits, withdrawals, and participation in casino and Slots games, you must complete the account registration process. During registration, you are required to provide accurate, complete, and up-to-date information, including your full name, date of birth, address, email address, and any other details requested. You agree that all information you provide is truthful and matches your official identification documents, and you undertake to promptly update any information that changes over time. You may only create and maintain one active account with Mostbet; multiple accounts, duplicate registrations, or accounts created on behalf of other individuals are strictly prohibited and may result in closure of all related accounts and forfeiture of funds. You are not allowed to sell, transfer, or share your account with any third party.

Upon registration, you will be asked to choose a secure password and, where applicable, additional security details. You must keep your login credentials strictly confidential and take all reasonable measures to prevent unauthorized access to your account, including safeguarding your devices and using security features such as two-factor authentication if available. Any activity carried out through your account will be considered your own, and you are solely responsible for all transactions, bets, and actions taken using your login details, whether by you or by someone who gained access due to your negligence. If you suspect that your account has been compromised, you must immediately notify our customer support and change your password without delay.

Mostbet may conduct identity verification (KYC – Know Your Customer) procedures to comply with regulatory and anti-money laundering obligations. This may include requesting copies of your passport, national ID, driving licence, utility bills, bank statements, or other documents deemed appropriate. We may also use third-party verification services where permitted by law to confirm your identity and address. Until the verification process is successfully completed, we may restrict, suspend, or limit your ability to deposit, withdraw, or wager, and reserve the right to cancel any bonuses or promotions if your identity cannot be satisfactorily confirmed.

Deposits & Withdrawals

Deposits and withdrawals form an integral part of your use of the Mostbet services, and you agree to follow all procedural and legal requirements related to financial transactions on our platform. You may only deposit funds into your account using payment methods that are registered in your own name and that you are legally authorized to use. Use of third-party payment instruments, including cards or e-wallets belonging to family members or friends, is not allowed unless explicitly authorized and verifiable. All funds deposited into your account must originate from lawful sources, and you must not use the Mostbet platform for any form of illegal or unauthorized financial activity, including money laundering, terrorist financing, or fraud.

Mostbet endeavours to process deposits promptly; however, processing times may vary depending on the payment method, banking institutions, and any external factors beyond our control. Deposited funds will normally be available in your account once the payment provider confirms the transaction. In some cases, we may apply additional verification procedures before crediting deposits, especially where unusual patterns are detected. You acknowledge that we are not liable for delays or failures caused by third-party payment providers, banks, or communication networks. All transaction fees, currency conversion charges, or other banking costs may be borne by you, depending on the policies of your chosen payment provider.

Withdrawals from your account are subject to our verification procedures, anti-fraud checks, and regulatory obligations. Before processing a withdrawal, we may require proof of identity, address, and source of funds. We reserve the right to process withdrawals using the same payment method used for deposits, where feasible, in order to reduce the risk of fraud and comply with anti-money laundering principles. Minimum and maximum withdrawal limits may apply depending on your chosen method and account status; such limits will be displayed in the cashier section or notified to you separately. We may also request that turnover requirements be met before allowing withdrawals, especially where bonuses or promotional funds are involved.

You must review all withdrawal requests carefully before submitting them, as errors in payment details could lead to delays or loss of funds. Mostbet is not responsible for losses arising from incorrect or incomplete payment information that you provide. In cases of suspected fraud, collusion, chargebacks, or misuse of the payment system, we may delay or cancel withdrawals and, if necessary, freeze or close the account pending investigation. If chargebacks or payment disputes are raised with your bank or payment provider without valid reason, we reserve the right to recover any associated costs from your balance, report such behaviour to relevant authorities, and terminate your account.

Payment Methods Table

The following table provides an illustrative overview of common payment methods that may be available on Mostbet, subject to your jurisdiction, banking system, and current operational arrangements. Availability can vary for users from Bangladesh and other regions, and some methods may be restricted due to local regulations or provider policies.

This table is for general guidance only and does not guarantee that any specific method will be available to you at all times. You must always check the cashier section inside your Mostbet account for the most up-to-date and accurate information specific to your location. You acknowledge that payment methods can be added, modified, or removed at our discretion and in response to regulatory or technical requirements.

Bonuses & Promotions

Mostbet may offer various bonuses, free spins, cashback offers, loyalty rewards, and promotional campaigns to eligible players from time to time. Participation in any bonus or promotion is voluntary, and by accepting a bonus, you agree to be bound by these Terms as well as any specific promotional rules or wagering requirements published in connection with that offer. Bonuses are generally intended to enhance your entertainment experience and are not guaranteed paths to profit. Each bonus may be subject to conditions such as minimum deposit amounts, maximum bonus values, wagering multipliers, restricted games, time limits, and maximum bet sizes while the bonus is active.

You are responsible for reading and understanding all promotional terms before opting in or accepting any bonus, as failure to comply may result in forfeiture of the bonus and related winnings. Mostbet reserves the right to modify, suspend, or discontinue any bonus or promotional offer at any time, including for individual players or groups of players, where abuse or misuse is suspected. Examples of bonus abuse include, but are not limited to, creating multiple accounts to claim the same offer, colluding with other players, placing low-risk or hedge bets to meet wagering requirements artificially, and using disposable or fraudulent payment methods. We may withhold or reclaim bonuses and winnings obtained through bonus abuse and, where appropriate, close the account.

In some cases, bonuses may be granted as non-withdrawable funds, meaning they can be used for wagering but not directly withdrawn until specific conditions are met. Winnings derived from such bonuses may also be subject to withdrawal limits or capped amounts, as stated in the promotional rules. If your account balance includes both real money and bonus funds, wagers may be deducted in a specific order, such as using real money first and then bonus funds, or vice versa, depending on the applicable rules. You agree that it is your responsibility to monitor your balance composition and understand how the mixing of real and bonus funds affects your withdrawal rights.

Mostbet may offer targeted or personalized promotions based on your activity, playing history, and preferences, including via email, SMS, or on-site notifications. Receipt of such offers does not guarantee availability, and all offers may be subject to eligibility criteria, including geographic, legal, and risk-based assessments. Where required by law or regulation, certain bonuses may not be available in specific countries or to certain categories of players, such as self-excluded individuals. You must not share promotional codes with others or use codes obtained from unauthorized channels.

Game Rules

Mostbet offers a wide range of casino games, including Slots, table games, live dealer games, and other forms of interactive entertainment. Each game type is governed by its own set of rules, payout structures, and minimum and maximum bet limits, which you are obliged to review before playing. The rules for individual games or categories of games are typically accessible within the game interface itself or in a dedicated rules section on the website. You agree to abide by all game-specific rules and understand that failure to follow them may result in invalidation of bets or forfeiture of winnings.

Slots games, for example, involve spinning reels with various symbols, where winning combinations are determined by predefined paylines or ways-to-win mechanics. Table games such as blackjack, roulette, baccarat, and poker have distinct rules regarding card values, betting options, and payout odds. Live dealer games add the element of real-time interaction with human dealers and other players, and may include additional rules regarding communication etiquette and time-limited betting windows. You must not use external aids, automated tools, or unfair strategies that are designed to exploit game rules or technical vulnerabilities.

Mostbet reserves the right to refuse bets or limit stakes in any game where necessary to comply with regulatory requirements, manage risk, or maintain game integrity. If a game malfunctions, experiences technical errors, or displays incorrect results, all affected bets may be voided, and stakes may be refunded where appropriate. In such events, the malfunctioning game may be temporarily removed from service pending investigation and correction. We are not responsible for your inability to participate in games due to internet connectivity issues, device incompatibility, or problems with third-party software or hardware.

The outcome of each game is determined by the relevant random number generator (RNG) or, in the case of live dealer games, actual physical processes such as card dealing or ball spinning, monitored for fairness and integrity. You acknowledge that the house has a statistical advantage in most casino games and that gaming results are inherently unpredictable and based on chance. Your past performance does not influence future outcomes, and you should never chase losses or rely on perceived patterns or systems as guarantees of success.

Fair Play & RNG

Fair play is a core principle of the Mostbet platform, and we are committed to ensuring that all outcomes of our digital casino and Slots games are random, unbiased, and free from manipulation. To achieve this, we use certified random number generator (RNG) technology provided by reputable software providers whose systems are regularly tested by independent testing laboratories. These audits verify that the RNG produces outcomes that are statistically random and in line with declared return-to-player (RTP) percentages. By using our services, you acknowledge and accept that the RNG outcomes are final and binding, subject only to correction in the event of an acknowledged technical malfunction.

We do not tolerate any form of cheating, collusion, software manipulation, or exploitation of bugs and glitches. Players must not use any devices, algorithms, bots, or other automated methods to influence or track game outcomes, place bets, or gain information that is not normally available to all players. Any suspicion of unfair practices, including attempts to reverse-engineer game mechanics, manipulate network traffic, or exploit programming errors, will be thoroughly investigated. If we find or reasonably suspect that you have engaged in such activities, we may block access to your account, withhold winnings, cancel bets, and, where appropriate, report the matter to relevant authorities.

You agree that occasional technical issues may occur due to internet disruptions, power outages, or server problems, and you accept that such incidents do not constitute unfairness or manipulation. In cases where a game round is interrupted, we will follow the policies established with our software providers, which may include completing the round automatically, voiding the bet, or restoring your stake. We will display or provide information about such policies in the game rules where possible. Disputes regarding game results must be raised promptly, and we may rely on system logs, transaction records, and external software provider reports to resolve them.

Mostbet may, from time to time, adjust game offerings, RTP settings within permitted ranges, or provider selection in response to regulatory, technical, or commercial considerations. Any such changes will not affect bets already placed but may influence future gameplay and potential returns. You acknowledge that the theoretical RTP displayed for each game is an average based on long-term simulation and does not guarantee short-term outcomes for individual sessions or players.

Responsible Gambling

Mostbet recognises that gambling, while a form of entertainment for many adults, can create serious problems for some individuals, including financial difficulties, mental health issues, relationship breakdowns, and harm to families and communities. We are committed to promoting responsible gambling practices, especially for players in Bangladesh and other regions where awareness of gambling risks may be developing. Our objective is to provide a safe environment where you can enjoy casino and Slots games while keeping control of your time and money. We encourage all players to view gambling strictly as a leisure activity, not as a way to earn regular income, repay debts, or solve financial challenges.

To support responsible gambling, we provide a range of tools and resources that allow you to manage your behaviour and set clear boundaries. You are strongly encouraged to use these tools proactively, regardless of your current playing pattern, as a preventive measure. Responsible gambling measures include deposit limits, loss limits, wagering limits, session reminders, time-outs, cooling-off periods, and longer-term self-exclusion options. We also provide responsible gambling information, warning messages, and links to independent support organisations that specialise in helping people with gambling-related problems. By agreeing to these Terms, you acknowledge that your use of these tools is partly your responsibility and that they are designed to assist, not replace, your own self-control.

We pay particular attention to the risks faced by vulnerable individuals, including young adults close to the age of 18, people with mental health conditions, and those experiencing financial stress. If you feel that your gambling is becoming problematic, such as when you are chasing losses, hiding your gambling from family members, or using funds earmarked for essential needs like rent, food, or education, you should immediately consider taking a break and using our protection tools. We strongly recommend seeking professional advice from counsellors or support organisations if your behaviour feels out of control or is causing harm.

Mostbet may also use internal monitoring to identify signs of risky behaviour, such as unusually long sessions, rapidly increasing stakes, or frequent deposits within short time frames. Where appropriate and feasible, we may contact you to offer information about responsible gambling, suggest use of limit tools, or, in serious cases, impose restrictions or self-exclusion for your protection. However, we cannot guarantee that we will identify all cases of problem gambling, and our interventions do not remove your responsibility for managing your own behaviour and finances.

Tools & Features (table)

The following table summarises the main responsible gambling tools and features that may be available on Mostbet to help you control your gaming activity and minimise harm.

You can activate or modify most of these tools in your account settings or by contacting customer support. Some changes, particularly limit reductions or self-exclusions, may take effect immediately, while increases or deactivations may be subject to cooling-off periods for your protection. It is important to understand that once self-exclusion is applied, it cannot generally be lifted before the agreed period ends, and any attempt to circumvent it, such as by opening new accounts, is a serious breach of these Terms.

Support Resources

If you feel that your gambling is no longer under control, or if you are concerned about the gambling behaviour of a family member or friend, you should seek professional assistance as early as possible. Mostbet encourages players to contact independent support organisations that specialise in gambling-related harm. Such organisations may offer confidential advice, telephone helplines, online chat, self-help materials, and referral to counselling services or support groups. Generic examples include international charities, regional counselling services, and online therapy platforms dedicated to gambling addiction. You should choose the resource that best fits your language, cultural context, and personal needs, including any options available for people based in or originally from Bangladesh.

We also recommend discussing your concerns with trusted family members or friends, as social support can be an important factor in recovery and in maintaining healthy boundaries. Where gambling is causing significant financial problems, you may consider speaking to financial advisers, credit counsellors, or community-based support groups about debt management and budgeting. Seeking help is a sign of strength, not weakness, and early intervention can prevent more serious harm.

Mostbet’s customer support team can provide information on the responsible gambling tools available on our platform and guide you through the process of activating time-outs, cooling-off periods, or self-exclusion. However, our team members are not mental health professionals and cannot provide medical or therapeutic advice. If there is any risk of harm to yourself or others, you should immediately contact local emergency services or healthcare providers.

Prohibited Activities

In order to maintain a safe and lawful environment, Mostbet strictly prohibits certain activities on its platform. You must not use your account or our services for any illegal purposes, including but not limited to money laundering, terrorist financing, fraud, or any other criminal conduct. You must not attempt to interfere with the proper operation of the website or games through hacking, tampering, denial-of-service attacks, malware, or any other form of technical disruption. The use of automated bots, scripts, or software tools to place bets, analyse games in a manner not available to regular users, or otherwise gain an unfair advantage is strictly forbidden and will be treated as a serious violation.

Collusion between players, whether in casino games, live dealer environments, or other interactive contexts, is also prohibited. This includes sharing information about hands or cards, coordinating betting strategies to manipulate game outcomes, or using communication tools to mislead or exploit other players. Any attempt to exploit errors, bugs, or loopholes in the software, such as displaying incorrect odds, malfunctioning bonus triggers, or frozen game states, must be reported to us immediately. Deliberate exploitation of such issues for financial gain constitutes cheating and may result in voided bets, confiscation of winnings, and account closure.

You must not engage in any activity that violates intellectual property rights, including copying, modifying, distributing, or reverse-engineering our software, content, or design. You may not use our brand name, including “Mostbet” or variants thereof, without our explicit written permission, except for personal, non-commercial reference. Any use of the site in violation of applicable law, these Terms, or public policy is not permitted. If we become aware of any prohibited activities, we may suspend your account, freeze funds, conduct an internal investigation, and, if necessary, report the matter to relevant legal or regulatory authorities.

Furthermore, you must not engage in abusive behaviour towards our staff or other players, including harassment, hate speech, threats, or any form of discriminatory language. Communication channels such as live chat, email, and forums (if available) are intended for respectful and lawful interactions only. Violation of these standards may lead to warnings, chat restrictions, or account termination. You consent to our monitoring and recording of relevant communications for security, compliance, and dispute resolution purposes.

Restricted Countries (table)

Mostbet’s services are not available in all jurisdictions. Access may be restricted or prohibited where online gambling is illegal, where we do not hold the necessary licences, or where payment processing or technical constraints make operations impracticable. The following table provides an illustrative list of types of restricted jurisdictions; this list is not exhaustive and may change over time.

You are solely responsible for determining whether your use of the Mostbet services is lawful in your country or region of residence. By registering and using an account, you confirm that you are not accessing the services from a restricted jurisdiction and that you have not concealed or falsified your location to bypass geo-blocking or similar measures. Use of VPNs, proxy servers, or any other technology to disguise or misrepresent your location in order to access the services from a restricted jurisdiction is strictly prohibited and may lead to account closure and forfeiture of funds. We reserve the right to request proof of residence and to rely on IP address checks, payment method country information, and other data sources to determine your jurisdiction.

Privacy & Data Protection

Mostbet is committed to protecting your personal data and handling it in accordance with applicable data protection laws and industry best practices. When you register an account or use our services, we may collect certain information, including your name, contact details, date of birth, identification documents, payment information, device identifiers, IP address, and usage data related to your interactions with the site. We use this information to provide and improve our services, verify your identity, process transactions, manage risk, ensure responsible gambling, and meet our legal and regulatory obligations. By accepting these Terms, you consent to the collection, processing, and storage of your personal data for these purposes.

We implement reasonable technical and organisational measures to safeguard your data against unauthorized access, loss, misuse, or alteration. This includes the use of encryption technologies, secure servers, access controls, and continuous monitoring for potential security threats. While we strive to protect your information, no system can be completely secure, and you acknowledge that we cannot guarantee absolute security of your data transmitted over the internet. You should also take your own precautions, such as using strong passwords, keeping login details confidential, and ensuring that your devices are protected from malware and unauthorised access.

We may share your personal data with third parties in limited circumstances, including with payment service providers, identity verification agencies, anti-fraud services, software suppliers, and regulatory or law enforcement authorities where required by law. Such sharing is done under appropriate contractual or legal safeguards to ensure that your data is handled lawfully and securely. We do not sell your personal data for unrelated marketing purposes; however, we may use your contact information to send you service updates, promotional offers, or responsible gambling messages, subject to your communication preferences and applicable regulations.

You have certain rights regarding your personal data, which may include the right to access, correct, or update your information, as well as the right to request deletion or restriction of processing in certain circumstances. To exercise these rights, you may contact our customer support or designated data protection contact, if specified in our privacy policy. Please note that some data must be retained for legal, regulatory, or legitimate business reasons, such as preventing fraud, resolving disputes, and complying with anti-money laundering rules, and therefore may not be immediately or fully deleted upon request. By using our services, you also consent to the transfer of your data to servers or service providers located in other jurisdictions, which may have different data protection laws than your home country.

Account Suspension & Termination

Mostbet reserves the right to suspend, restrict, or terminate your account at any time and for any lawful reason, including but not limited to suspected breach of these Terms, involvement in prohibited activities, failure to complete verification procedures, or requirements imposed by regulators or law enforcement authorities. Suspension may involve temporarily blocking your ability to deposit, withdraw, or place bets while an investigation is carried out. During suspension, we may request additional documents or explanations from you; failure to cooperate may lead to termination of your account. You will be notified of suspension or termination where legally permissible and technically feasible, but we are under no obligation to disclose details of internal risk assessments or third-party reports.

If your account is terminated due to a breach of these Terms or illegal conduct, we may, subject to applicable law, cancel your bets, void your winnings, and retain funds that are reasonably believed to be connected with such breach or unlawful activity. Where termination occurs for other reasons, such as upon your request or due to inactivity, we will, where possible, arrange for the return of any remaining lawful balance to you, less any applicable fees or outstanding obligations. You are permitted to request closure of your account at any time by contacting customer support, subject to completion of any outstanding bets and satisfaction of identity verification requirements.

In cases of self-exclusion or responsible gambling interventions, your account may be restricted or closed to protect your wellbeing. You agree not to attempt to bypass such measures by opening new accounts, using different personal details, or accessing the services through third parties. If we discover attempts to circumvent self-exclusion or other protective measures, we may take further steps, including closure of all connected accounts and refusal of future registrations. Any funds remaining in accounts closed for self-exclusion reasons may be managed in accordance with our responsible gambling policies and applicable law.

We also reserve the right to close or suspend accounts that remain inactive for extended periods of time. Inactivity may result in the application of dormant account fees or eventual closure and handling of the remaining balance according to legal or regulatory requirements. The criteria for inactivity, potential fees, and the treatment of dormant balances will be described in a separate policy or notified to you in advance, where required.

Limitation of Liability

To the fullest extent permitted by applicable law, Mostbet, its affiliates, directors, employees, and agents shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising out of or in connection with your use of the services, even if we have been advised of the possibility of such damages. This includes, without limitation, loss of profits, loss of opportunity, business interruption, data loss, or damage to reputation. Our total aggregate liability to you for any claims arising from or related to your use of the services shall be limited to the amount of the net deposits you have made into your account during the six months preceding the event giving rise to the claim, subject to applicable law.

We do not guarantee that the services will be uninterrupted, error-free, or free from viruses or other harmful components. Technical failures, communication disruptions, system maintenance, or events outside our control, such as natural disasters, government actions, or network outages, may affect availability or performance. While we will take reasonable steps to ensure continuity and reliability, you accept that temporary interruptions or malfunctions may occur and that these do not entitle you to compensation beyond the refund of any affected stakes or balances where appropriate. You are responsible for ensuring that your own hardware, software, and internet connection meet the technical requirements for accessing the services.

Nothing in these Terms shall exclude or limit our liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under applicable law. Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability for certain types of damages, so some of the above limitations may not fully apply to you. In such cases, our liability will be limited to the maximum extent permitted by law.

You acknowledge that you use the services at your own risk and that gambling inherently involves the risk of monetary loss. We are not responsible for your decisions regarding deposits, bets, or game choices, nor for any consequences arising from your gambling behaviour, including financial or psychological harm. Responsible gambling tools are provided to assist you in managing your activity, but they do not eliminate risk, and ultimate responsibility lies with you.

Complaints & Dispute Resolution

Mostbet strives to provide high-quality services and fair treatment to all players, but disputes or complaints may occasionally arise. If you have a complaint regarding any aspect of our services, including account management, transactions, game outcomes, or customer support, you should first contact our customer support team as soon as possible, providing full details and any supporting evidence. Complaints should be submitted in a clear and concise manner and within a reasonable time after the event in question, so that we can conduct an effective investigation.

Upon receiving your complaint, we will acknowledge it and review the matter in accordance with our internal procedures. This may involve examining transaction records, game logs, communication histories, and any relevant technical reports. We aim to resolve complaints fairly and within a reasonable timeframe; however, complex cases may require additional time for investigation or consultations with external software providers or payment processors. During the review, we may request further information from you, and your cooperation is essential for a thorough and fair assessment.

If you are not satisfied with the outcome of our internal complaint process, you may have the option to escalate the matter to an independent dispute resolution body or regulatory authority, where such mechanisms exist and are applicable to your jurisdiction. Details of any such external dispute resolution options may be provided in our dedicated complaints policy or made available upon request. You agree that our internal records, including logs and transaction histories, shall constitute the primary evidence in the event of any dispute, unless you can demonstrate that such records are inaccurate or incomplete.

You should not raise chargebacks or payment disputes with your bank or payment provider as a shortcut to solving gambling-related complaints, except where you genuinely suspect unauthorized or fraudulent card use. Unjustified chargebacks may be treated as a breach of these Terms and can result in account suspension, recovery of costs, and reporting to relevant authorities. We do not guarantee that all disputes will be resolved in your favour, but we commit to handling them in a professional, transparent, and lawful manner.

Governing Law

These Terms, and any disputes or claims arising out of or relating to them or to your use of the Mostbet services, shall be governed by and construed in accordance with the laws of the jurisdiction under which Mostbet is licensed and operates, except where otherwise required by mandatory provisions of local law. By using the services, you agree to submit to the non-exclusive jurisdiction of the competent courts in that licensing jurisdiction for the resolution of any legal disputes. This means that legal proceedings may generally be brought in that jurisdiction, while you may also have rights to bring actions in your own country where allowed by law.

You are responsible for ensuring that your use of the services complies with the laws of Bangladesh or any other country in which you are located or reside. The mere availability of the Mostbet website does not constitute an offer or invitation by us to use our services in any jurisdiction where such activities are prohibited by law. If you access the services from a location where online gambling is not permitted, you do so on your own initiative and at your own risk, and you are solely responsible for any consequences under local law.

In case any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable, or, if this is not possible, deleted from the Terms. The remaining provisions shall continue in full force and effect. Our failure or delay in enforcing any right or provision under these Terms shall not constitute a waiver of such right or provision.

Final Provisions

These Terms constitute the entire agreement between you and Mostbet with respect to your use of the services and supersede all prior or contemporaneous communications, proposals, or agreements, whether electronic, oral, or written, regarding the subject matter. No oral statement, representation, or arrangement made by our employees, agents, or partners shall alter or override these Terms unless confirmed in writing by an authorized representative of Mostbet. You may not assign, transfer, or delegate any of your rights or obligations under these Terms without our prior written consent, whereas we may assign or transfer our rights and obligations to another entity as part of a corporate reorganisation, merger, acquisition, or other business transaction, provided that your rights under these Terms are not adversely affected in a manner prohibited by law.

Nothing in these Terms shall create or be deemed to create any partnership, joint venture, agency, or employment relationship between you and Mostbet. You acknowledge that you act solely on your own behalf as an independent user of the services. Any notices or communications required or permitted under these Terms may be sent electronically to the email address associated with your account or through on-site notifications, and will be deemed received upon transmission, subject to evidence to the contrary.

Your continued use of the services signifies your ongoing acceptance of these Terms and any updates made to them. If at any point you no longer agree with the Terms, you must immediately cease using the services, close your account, and, if necessary, seek legal or professional advice regarding your position. By accepting these Terms, you confirm that you have read them carefully, understood their content, and agree to be bound by them, including the strong emphasis on responsible gambling, 18+ restrictions, and compliance with applicable laws in Bangladesh and elsewhere.