How do I complain about payment of a bonus at Mostbet?

If your bonus was not credited or paid correctly, you can submit a complaint to Mostbet support:

Check bonus conditions first
- Open “Promotions” or “Bonuses” section.
- Read wagering rules, minimum odds, time limits, and eligible games/casino.
Collect proof
- Take screenshots of the bonus offer, your bets, and account history.
- Note date, time, bet ID, and transaction ID.
Contact support
- Use Live Chat on the website/app for fastest reply.
- Or email support with your account ID and full description.
- Clearly write: “Bonus payment issue” in your message.
Follow up
- Wait for their investigation result and reply.
- If needed, resend screenshots or clarify details.

Tip: Always complete wagering requirements before requesting withdrawal of any bonus funds.